Dredo
One price per workspace
Seats aren't metered, so adding a colleague never changes the bill. Prices below are the yearly rate, paid once a year. Start free, move up when a limit gets in your way, downgrade whenever you like.
All prices exclude VAT. VAT is added at checkout based on your country; a valid EU VAT number uses reverse charge.
For putting a small support flow in order today.
For a growing team that needs its own rules.
For support that carries your brand end to end.
For larger operations with no ceiling in sight.
Limits and features, side by side
| Entitlement | Free | Starter | Pro | Business |
|---|---|---|---|---|
| Agents | 5 | 15 | 50 | 150 |
| Teams | 2 | 5 | 20 | 100 |
| Ticket types | 3 | 10 | 50 | ∞ |
| User groups | 3 | 10 | 50 | ∞ |
| Automations | – | 10 | 100 | 1000 |
| Webhooks | – | 2 | 20 | 100 |
| Connected data sources | – | 2 | 10 | 50 |
| Analytics history | 7d | 90d | 365d | ∞ |
| Storage | 512 MB | 5 GB | 50 GB | 500 GB |
| Custom domain | – | – | ||
| Dredo branding removed | – | – | ||
| Custom roles | – | – | ||
| API access | – | – | ||
| Private sign-up | – | |||
| Domain-restricted sign-up | – |
Every plan includes the shared inbox, two-way email, the customer portal, SLA targets, internal notes, canned responses, reports and unlimited tickets.
In every plan, including the free one
The paid plans raise limits and add white label, automations and the API. They don't unlock the basics: those are in Free from the start.
We never charge by ticket volume.
Your support address in, ordinary email out.
With your logo and colours from day one.
Response times per priority, watched for you.
Private context and one-keystroke answers.
Only the retention window changes by plan.
Yearly or month to month
Paying once a year is cheaper on every plan, and most of the difference sits on Starter. Month to month exists for when you want to try a plan for a couple of weeks first.
| Plan | Paid yearly | Month to month | You save |
|---|---|---|---|
| Starter | €108 /yr | €12 /mo | 25% |
| Pro | €228 /yr | €22 /mo | 13% |
| Business | €588 /yr | €55 /mo | 11% |
Which plan, in four rules
Up to 5 agents and a process you're still working out. No card, no time limit.
Automations, webhooks, private sign-up and 90 days of history.
White label, your own domain, custom roles and the API. This is the plan agencies and product teams choose.
150 agents, unlimited ticket types and groups, 500 automations, unlimited analytics history.
Need your own isolated environment?
For organisations whose procurement or compliance rules call for a dedicated environment with additional security and control guarantees. Priced case by case.
Questions about billing
Can I change plan later?
Yes, up or down, whenever you like. Your tickets, teams and history stay exactly where they are.
What happens if I hit a limit?
Dredo tells you which entitlement is full and what plan lifts it. Nothing is deleted and support keeps working.
Is one workspace enough?
One workspace per brand or client. Each has its own identity, team and plan, and you switch between them from the same account.
Do I pay per agent?
No. The price is per workspace and each plan includes a number of agents. Inviting a colleague inside that number costs nothing extra.
Are tickets or emails metered?
Never. Ticket volume is unlimited on every plan, free included. What varies is agents, teams, automations, retention and storage.
What about VAT and invoices?
Prices are shown excluding VAT, which is applied according to your country and tax status. Every payment gets an invoice with your company details.
Can I run several workspaces on different plans?
Yes. Each workspace has its own plan, so a client who needs white label can sit on Pro while the rest stay on Free or Starter.