Dredo
One price per workspace
We don't meter seats, so adding a colleague never changes the bill. The prices below are the yearly rate, paid once a year. Start on the free plan and move up if a limit gets in the way. You can drop back down whenever you want.
All prices exclude VAT. We add VAT at checkout based on your country. A valid EU VAT number uses reverse charge.
Put a small support queue in order today.
When a growing team needs its own rules.
Support that carries your brand end to end.
Big operations that keep hitting the ceiling.
Every limit, side by side
| Entitlement | Free | Starter | Pro | Business |
|---|---|---|---|---|
| Agents | 5 | 15 | 50 | 150 |
| Teams | 2 | 5 | 20 | 100 |
| Ticket types | 3 | 10 | 50 | ∞ |
| User groups | 3 | 10 | 50 | ∞ |
| Automations | – | 10 | 100 | 1000 |
| Webhooks | – | 2 | 20 | 100 |
| Connected data sources | – | 2 | 10 | 50 |
| Analytics history | 7d | 90d | 365d | ∞ |
| Storage | 512 MB | 5 GB | 50 GB | 500 GB |
| Custom domain | – | – | ||
| Dredo branding removed | – | – | ||
| Custom roles | – | – | ||
| API access | – | – | ||
| Private sign-up | – | |||
| Domain-restricted sign-up | – |
Every plan includes the shared inbox, two-way email, the customer portal, SLA targets, internal notes, canned responses, reports and unlimited tickets.
In every plan, including the free one
The paid plans raise limits and add white label, automations and the API. Everything basic is already in Free.
We never charge by ticket volume.
Replies go out from your support address as normal email.
With your logo and colours from day one.
Response times per priority, watched for you.
Leave private context for teammates and reuse your best answers.
Only the retention window changes by plan.
Yearly or month to month
Paying once a year is cheaper on every plan, and the gap is biggest on Starter. Month to month is there for when you want to try a plan for a few weeks first.
| Plan | Paid yearly | Month to month | You save |
|---|---|---|---|
| Starter | €108 /yr | €12 /mo | 25% |
| Pro | €228 /yr | €22 /mo | 13% |
| Business | €588 /yr | €55 /mo | 11% |
Which plan, in four rules
Up to 5 agents, while you're still working out how you want to run things. No card, and it never expires.
Automations, webhooks, private sign-up and 90 days of history.
White label, your own domain, custom roles and the API. This is the plan agencies and product teams choose.
150 agents, unlimited ticket types and groups, 500 automations, unlimited analytics history.
Need your own isolated environment?
Some organisations have procurement or compliance rules that require a dedicated environment with extra security and control guarantees. We price this case by case.
Questions about billing
Can I change plan later?
Yes, up or down, whenever you like. Your tickets, teams and history stay exactly where they are.
What happens if I hit a limit?
Dredo tells you which entitlement is full and what plan lifts it. Nothing is deleted and support keeps working.
Is one workspace enough?
One workspace per brand or client. Each has its own identity, team and plan, and you switch between them from the same account.
Do I pay per agent?
No. The price is per workspace and each plan includes a number of agents. Inviting a colleague inside that number costs nothing extra.
Are tickets or emails metered?
Never. Ticket volume is unlimited on every plan, free included. What varies is agents, teams, automations, retention and storage.
What about VAT and invoices?
Prices are shown excluding VAT, which is applied according to your country and tax status. Every payment gets an invoice with your company details.
Can I run several workspaces on different plans?
Yes. Each workspace has its own plan, so a client who needs white label can sit on Pro while the rest stay on Free or Starter.