Dredo
Every support email gets an owner.
Support piles up in a shared inbox nobody really owns. Dredo turns every email into a ticket with one name on it, so requests stop sitting for a week while everyone assumes someone else has them. The people writing in never notice the change. You connect the support address you already use, and you're running that afternoon.
Dredo in short
What is it?
A help desk for small teams. Every customer email becomes a ticket someone owns, with its own status and history. Customers get a portal in your branding to check where things stand.
Who is it for?
Teams of 1 to 50. Support teams drowning in a shared mailbox. Agencies and freelancers juggling several clients. SaaS companies. Internal IT, HR and ops teams fielding requests from colleagues.
What does it cost?
There's a free plan for five agents, no card. Paid plans go by workspace, not by agent: €9, €19 or €49 a month, billed yearly.
How long to set up?
An afternoon. You point Dredo at the address customers already use, so nothing changes for them and there's no migration to run.
Email was never built to be a queue
For your customers, it's still just email.
They email your support address
It shows up in Dredo as a ticket, with the sender, subject and attachments already in place.
Your team works the queue
Assign it, tag it, set a priority, drop an internal note, pull in a saved reply. All on one screen.
The reply arrives as a normal email
If they write back, it stays on the same thread. Nobody has to learn a new tool.
The tools a small support team leans on
Shared inbox and queues
One list for every request. Sort it by status, priority or owner.
Two-way email
Connect the support address customers already write to. Replies go out as normal email and stay on the same thread.
Branded customer portal
Wears your logo and colours. Customers open requests there and track their own history.
Ticket types and custom fields
Ask for exactly the information each kind of request needs, up front.
Teams, roles and permissions
Split responsibilities and control who can see and do what.
SLA targets
Set response times per priority and let Dredo watch the clock for you.
Automations and webhooks
Route, tag and escalate on their own. Push events to your own systems.
Reports
Volume, response times, load per agent. Enough to staff by the numbers.
Several workspaces, one account
Run more than one brand or client, each with its own identity and team.
Customers see your brand, never Dredo
Your logo and colours run across the portal, the emails and every notification. On Pro and Business, the last trace of Dredo disappears and you can put the portal on your own domain, so customers only ever see you.
Who's actually using it
Support teams
Living in a shared mailbox that stopped coping months ago.
Agencies and freelancers
Several clients to serve, and a professional face to keep for each one.
SaaS and product companies
A serious support channel without a month of setup.
Internal teams
IT, HR or operations requests from colleagues, tracked properly.
Priced per workspace, not per seat
Full plan comparisonAdd your whole team without watching the bill climb. Prices below are the yearly rate, saving up to 25% against paying monthly.
Prices exclude VAT, added at checkout based on your country.
Put your support in order this afternoon
Create a workspace, connect your support address, invite your team. No card, no sales call, and nothing to migrate.