Dredo
Helpdesk software for teams our own size
Dredo is built by Elaren Group, a small software company in Toledo, Spain. We build and maintain software for businesses that don't have an IT department, which is how we ended up here: every one of them was running support out of a shared mailbox, and every helpdesk we could recommend was either priced for a call centre or built like one.
So Dredo is deliberately shaped for the small end. It has to be usable by someone who has never seen a ticketing system, on the first afternoon, without training. And it has to stay out of the way of the customer relationship: your brand on the portal, your name on the emails, your tone in the replies.
Simple by default
Every feature has to justify the complexity it adds. If it needs a manual, it needs redesigning.
Your brand, not ours
We don't think a support tool should advertise itself to your customers. On paid plans, ours disappears.
Honest pricing
A free plan that genuinely works, a price per workspace rather than per seat, and no penalty for adding a colleague.
Answered by people
We run our own support on Dredo. When you write to us, you get the same thing we're asking you to sell to your customers.
Where to find us
Write to hello@dredo.app. Company details are on the legal notice.