Dredo
Questions people ask before signing up
How long does it take to get going?
Minutes. Create a workspace, connect your support address, invite your team. You can add ticket types, SLA targets and automations later, as you find you need them.
Do my customers have to learn a new tool?
No. They can keep emailing your support address exactly as they do now: the message becomes a ticket and your reply arrives as ordinary email. The portal is there for the ones who prefer to see their history.
Will my customers see that we use Dredo?
On Free and Starter the portal carries your logo and colours with a small Dredo credit. On Pro and Business every mention of Dredo is removed and you can serve the portal from your own domain.
Is the free plan really usable?
Yes, and no card is needed. 5 agents, 2 teams, 3 ticket types, the shared inbox, two-way email, the portal, SLA targets and reports with 7 days of history. The paid plans lift limits and add white label, automations, API and custom roles.
Is pricing per agent?
No. You pay per workspace and month, and each plan includes a number of agents. Adding a colleague inside your limit costs nothing extra. Paying yearly is up to 25% cheaper than monthly: Starter is €108 a year against €12 a month, Pro €228 against €22, Business €588 against €55.
What happens when I reach a limit?
Dredo tells you which entitlement is full and which plan lifts it. Nothing is deleted, and existing tickets keep working while you decide.
Can I manage more than one brand or client?
Yes. Run a workspace per brand or client from the same account, each with its own identity, team and plan. Data is isolated between workspaces.
Who can see my customers' data?
Each workspace's information is isolated from the rest, and inside your workspace roles and permissions decide who sees what. We treat your customers' data with the same care you want to treat it with.
Can I control who opens tickets?
From Starter upwards, yes: registration can be invite-only or restricted to addresses on your own domain, which is what internal IT and HR teams usually want.
Is there an API?
Yes, on Pro and Business, along with webhooks so your systems hear about ticket events as they happen.
What languages does Dredo work in?
Several, and each person can use the platform in their own. Your portal copy is yours to write in whichever language your customers speak.
Can I cancel whenever I want?
Yes. Change plan up or down, or stop paying and drop back to Free. Your tickets, teams and history stay where they are.
Something we didn't answer?
Write to hello@dredo.app and a person answers.