Dredo
Questions people ask before signing up
How long does it take to get going?
Minutes. Create a workspace, connect your support address, invite your team. Ticket types, SLA targets and automations come later, when you actually need them.
Do my customers have to learn a new tool?
No. They keep emailing your support address the way they do now. Their message becomes a ticket and your reply lands in their inbox as a normal email. The portal is there if they'd rather look up their history.
Will my customers see that we use Dredo?
On Free and Starter the portal carries your logo and colours with a small Dredo credit. On Pro and Business the Dredo name is gone and you can run the portal from your own domain.
Is the free plan really usable?
Yes, and you don't need a card. You get 5 agents, 2 teams, 3 ticket types, the shared inbox, two-way email, the portal, SLA targets and reports with 7 days of history. Paid plans raise the limits and add white label, automations, API and custom roles.
Is pricing per agent?
No. You pay per workspace per month, and every plan includes a set number of agents. Adding a colleague inside your limit costs nothing. Paying yearly is up to 25% cheaper than monthly. Starter is €108 a year against €12 a month, Pro €228 against €22, and Business €588 against €55.
What happens when I reach a limit?
Dredo tells you which limit is full and which plan raises it. Nothing gets deleted, and your existing tickets keep working while you decide.
Can I manage more than one brand or client?
Yes. Run one workspace per brand or client from the same account, each with its own identity, team and plan. Data stays isolated between workspaces.
Who can see my customers' data?
Each workspace is isolated from the others. Inside yours, roles and permissions decide who sees what. Your data lives in the EU, on servers in Germany, and we never sell it or use it to train anything.
Can I control who opens tickets?
Yes, from Starter up. You can make registration invite-only or limit it to addresses on your own domain. That's usually what internal IT and HR teams are after.
Is there an API?
Yes, on Pro and Business. You also get webhooks, so your systems hear about ticket events as they happen.
What languages does Dredo work in?
Several. Each person can use the platform in their own language. You write your portal copy yourself, in whatever language your customers speak.
Can I cancel whenever I want?
Yes. Move up or down a plan, or stop paying and drop back to Free. Your tickets, teams and history stay put.
Something we didn't answer?
Write to hello@dredo.app and a person answers.