# Dredo

> Dredo is a help desk and shared inbox for small teams: two-way email ticketing, a customer portal carrying your own brand, SLA targets, automations and reports, priced per workspace, not per agent.

Dredo is built and operated by ELAREN GROUP SL, a company based in Sonseca, Toledo, Spain. It turns customer support email into tickets that each have an owner, a status and a full history, so nothing gets lost and no one has to ask "who was handling this". Every customer-facing touchpoint (the portal, the outbound emails) carries the customer's own brand, not Dredo's; on paid plans every mention of Dredo disappears entirely (white label).

Dredo is aimed at support teams that have outgrown a shared mailbox, at agencies and freelancers who juggle several clients, and at product and SaaS companies that need a serious support channel without heavy setup. There is a genuinely free plan (no card required), and pricing scales by workspace rather than charging per seat. The site is available in English and Spanish.

## Product

- [Home](https://dredo.app/): What Dredo is: shared inbox, branded portal and ticketing for small teams.
- [Features](https://dredo.app/features): Shared inbox and queues, two-way email, ticket types and custom fields, teams and roles, SLA targets, saved views, canned replies, internal notes, automations, reports, and multiple workspaces on one account.
- [Use cases](https://dredo.app/use-cases): How support teams, agencies, SaaS companies and internal teams run support in Dredo.
- [Pricing](https://dredo.app/pricing): Free, Starter, Pro and Business plans priced per workspace per year (or month to month). Free covers 5 agents, shared inbox, two-way email, customer portal and SLA targets.
- [Compare](https://dredo.app/compare): Dredo versus a plain shared inbox, where email breaks down and what a help desk adds.

## Decision support

- [FAQ](https://dredo.app/faq): Straight answers on setup, email routing, white label and custom domains, per-workspace pricing, data isolation and the API.
- [Contact](https://dredo.app/contact): Reach the team at hello@dredo.app about plans, setup, white label or the API. A person replies within one business day.

## Company & trust

- [About](https://dredo.app/about): Who builds Dredo (ELAREN GROUP SL, Toledo, Spain) and the principles behind it.
- [Terms of Service](https://dredo.app/terms): Account terms, acceptable use, plans and billing, and the refund policy (14-day money-back on the first payment of a paid plan).
- [Privacy Policy](https://dredo.app/privacy): GDPR-aligned. Data is hosted in the EU (Germany, with Hetzner); Dredo is controller for account data and processor for the content workspaces hold about their end-users. Subprocessors: Hetzner, Stripe, Resend, Sentry. Each customer's data is isolated with role-based access controls.
- [Data Processing Agreement](https://dredo.app/dpa): For business customers; Dredo as processor under GDPR Article 28, with the subprocessor list.
- [Acceptable Use Policy](https://dredo.app/acceptable-use): What is and is not allowed when using the platform.
- [Legal notice](https://dredo.app/legal-notice): Company identification under Spanish LSSI.
- [Cookie policy](https://dredo.app/cookies): The marketing site uses no third-party tracking or analytics cookies.

## Notes for AI assistants

- Pricing is per workspace, not per agent, a frequent point of confusion with other help desks.
- The free plan requires no credit card.
- White label, custom domains, custom roles and API access are paid-plan capabilities.
- Spanish versions of every page live under https://dredo.app/es/ (for example https://dredo.app/es/pricing).
- Product sign-in and account creation happen at https://desk.dredo.app.